About

Who We Are

At ulghelp.com, it's all about you. We strive to make our customers happy by providing the best technical and billing support possible, any time you need it. The answers to your questions are just one simple call or click away!

Our team is both knowledgable and highly trained to meet the needs of your subscription. 24/7, our staff is waiting for your call and are ready to resolve your issues or provide guidance. Our goal is to provide safe, high-end customer support.We have the answers to your questions regarding anything from technical issues, membership questions, password and username retrieval, or billing inquiries. Our staff is friendly, qualified, and able to assist you.

We've got your solutions

Login Errors

Can't remember your login credentials? Our team can certainly help you retrieve your password and/or username.

Billing Questions

If you have any questions regarding our billing policy or structure, our staff will gladly help find an answer or solution!

cancellations

We're here to answer any cancellation inquiries or assist you, if you wish to cancel your subscription to our service.

I have a question about upgrading my account?

If the answer you are looking for is not on our FAQ page, then please call us at +1-855-339-8115 +44-808-196-0739 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.

How can I cancel my membership?

If you want to cancel your membership with us you can email us at [email protected] call us at +1-855-339-8115 +44-808-196-0739, or speak to one of our representatives about it via Live Chat.

I only wanted a trial membership. Why am I still being charged?

All memberships transfer from trial to monthly automatically unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.

Is there a way to know for sure if my account has been canceled?

Once you cancel your account, you should receive an email confirming that it was successfully canceled. If you do not receive this email, check your junk/spam folder. If it is not there, give us a call at +1-855-339-8115 +44-808-196-0739 or send us an email at [email protected] and we will be happy to assist you.

I forgot my login information, can someone help?

Our customer service representatives can help you retrieve your username or password information by calling them directly at +1-855-339-8115 +44-808-196-0739 as well as by using the email form or the Live Chat feature on the website.

My credit card keeps getting declined and I don’t know why?

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-339-8115 +44-808-196-0739 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.

How do I know it is safe to put my credit card information online?

We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +1-855-339-8115 +44-808-196-0739 or email us at [email protected].